Last updated: May 12, 2026
These Terms of Service ("Terms") are a contract between you and RidgeLink ("RidgeLink," "we," "us"). By creating an account, starting a free trial, or using the service, you agree to these Terms. If you don't agree, don't use RidgeLink.
RidgeLink is a software-as-a-service customer-relationship-management application designed for storm-restoration roofing companies. The service includes the web application at ridgelink.io/app, the marketing site at ridgelink.io, and related features as we publish them.
You must be at least 18 years old and able to enter into a binding contract to use RidgeLink. The service is intended for legitimate roofing-industry businesses operating in the United States. We may refuse service or terminate accounts at our discretion if we believe the service is being used for fraud, harassment, or any unlawful purpose.
New accounts receive a 30-day free trial of the Base plan. A valid payment method is required at signup. You will not be charged during the trial. If you cancel before the 30 days end, no charge is made.
By starting a trial, you authorize us to automatically charge your payment method at the end of the 30-day trial for the plan and billing interval you selected, and to continue charging that payment method on a recurring basis until you cancel.
You can cancel anytime from inside the app or by emailing support@ridgelink.io. Cancellation takes effect at the end of the current billing period — you keep access until then.
Prices are in U.S. dollars and do not include applicable taxes (which we'll add at checkout where required by law). We may change prices for future billing periods with at least 30 days' notice — your current term locks in the rate you signed up at.
You may choose monthly or annual billing at signup. Monthly subscribers are charged each month. Annual subscribers pay once upfront for 12 months and receive a discount disclosed at checkout.
The 30-day free trial is the time to decide if RidgeLink fits your shop. Once your payment method is charged, we do not issue refunds for partial months or unused time on monthly plans. Annual subscribers similarly do not receive refunds for early cancellation — annual pricing carries the discount in exchange for the upfront commitment. If something is clearly broken on our side or you're disputing a specific charge, email support@ridgelink.io and we'll work it out.
If a charge fails, we'll retry over several days. If we still can't collect, we'll suspend your workspace until payment is resolved. After 30 days of suspension, the account is subject to deletion per the data retention policy.
You agree NOT to:
We may suspend or terminate accounts that violate these rules without prior notice when warranted.
You own the data you put into RidgeLink — lead records, photos, notes, addresses, the homeowners and properties you track. We don't claim ownership of any of it.
You grant us a limited, non-exclusive license to host, process, transmit, display, and back up your data solely to provide the service to you. We may use aggregated, de-identified data (data with all identifying information removed) to improve the product and publish industry insights.
You're responsible for:
RidgeLink, the RidgeLink logo, the application's design, features, and underlying code are owned by us and protected by U.S. copyright, trademark, and other laws. These Terms grant you a non-exclusive, non-transferable license to use the service during your subscription, and nothing more.
We work to keep RidgeLink available 24/7, but we don't guarantee uptime, freedom from bugs, or that any specific feature will continue to exist. We may add, change, or remove features. If we remove a feature you rely on materially, we'll give you at least 30 days' notice via email or in-app notice.
Scheduled maintenance and unplanned outages happen. We're not liable for losses due to downtime in v1; a paid SLA may be offered on Enterprise tier in the future.
RidgeLink integrates with third-party services including Supabase, Cloudflare, SendGrid, OneSignal, Stripe, and the Iowa Environmental Mesonet / National Weather Service. We're not responsible for outages, errors, or changes in those services. Hail data from public NWS sources is provided as-is for prospecting purposes — never rely on it for life-safety decisions.
The service is provided "as is" and "as available." To the maximum extent permitted by law, RidgeLink disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, error-free, or secure, or that any data will be accurate or reliable.
To the maximum extent permitted by law, RidgeLink and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, lost goodwill, or business interruption — arising out of or related to your use of the service, even if we've been advised of the possibility.
RidgeLink's total cumulative liability for any claim arising out of or related to these Terms or the service is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or one hundred U.S. dollars ($100), whichever is greater.
Some jurisdictions don't allow these limitations; in those cases, the limitations apply to the maximum extent permitted.
You agree to defend, indemnify, and hold harmless RidgeLink and its officers, employees, and contractors from any third-party claim, demand, loss, or damages (including reasonable attorneys' fees) arising out of (a) your violation of these Terms, (b) your violation of any law or third-party right, including any privacy or intellectual-property right, or (c) data you upload to or transmit through the service.
You may cancel anytime from inside the app or by emailing support@ridgelink.io. Cancellation ends auto-renewal; you keep access through the end of your current billing period.
We may suspend or terminate your account if you materially violate these Terms, if your payment fails and isn't resolved, or if we're required to by law. We'll give you reasonable notice when practical.
On termination, the licenses granted to you end immediately. Provisions of these Terms that by their nature should survive termination — including ownership, disclaimers, limitation of liability, indemnification, and governing law — will survive.
These Terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-laws rules. You and RidgeLink agree that the federal and state courts located in Benton County, Arkansas have exclusive jurisdiction over any dispute arising out of or related to these Terms or the service, except as provided below.
Before filing any claim, you agree to first contact us at support@ridgelink.io with a description of the dispute. We'll attempt to resolve it informally for at least 30 days.
You and RidgeLink agree that claims may be brought only in an individual capacity, not as a plaintiff or class member in any purported class action, collective action, or representative proceeding. The arbitrator or court may not consolidate more than one person's claims or preside over any form of representative proceeding.
We may revise these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and notify current customers by email or in-app notice at least 14 days before the changes take effect. Continued use of the service after that date constitutes acceptance.
Questions about these Terms:
Email: support@ridgelink.io
Operating from: Northwest Arkansas, United States